FAQs

Frequently Asked Questions (FAQ)

1. What is the delivery time for my order?
Delivery times vary per product, but on average, it takes 7-15 business days for your order to arrive. You will receive a tracking code once your order has been shipped.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking code. You can use this code to track your package on the carrier’s website.

3. What are the shipping costs?
We offer free shipping on all orders unless otherwise stated on the product page.

4. Can I cancel or modify my order?
Orders are processed immediately, making cancellations or modifications not always possible. Please contact us within 12 hours of placing your order at floams.service@gmail.com to check the possibilities.

5. What should I do if my order arrives damaged or defective?
Send an email to floams.service@gmail.com within 48 hours of receiving your order, including photos of the defect and your order number. We will provide an appropriate solution.

6. Can I return my product?
Yes, you can return your product within 30 days of receiving it, provided it is unused and in its original packaging. Please contact us for return instructions.

7. How long does it take to receive a refund after returning a product?
Once we receive and inspect your return, the amount will be refunded to your original payment method within 5-10 business days.

8. Are there any hidden costs?
No, all costs are clearly displayed during checkout. There are no hidden fees.

9. Do you offer a warranty on products?
Yes, most of our products come with a 3-month warranty. Please contact us if you experience any issues with your product.

10. How can I contact customer service?
You can reach us via email at floams.service@gmail.com or through the contact form on our website. We aim to respond within 24 hours.